Returns & Exchanges

At Alplove, we want to ensure that your satisfaction with your purchase is our top priority. Our return and exchange policy is designed to provide you with a smooth process should you not be completely satisfied.

Returns and Exchanges

If you are not satisfied with your purchase or wish to return or exchange an item for any other reason, please contact us within 14 days of receiving your order via email at: shop@alplove.com.

Return Conditions

Please ensure that the returned items are in their original condition with all tags and packaging intact. Items that have been worn, washed, or damaged cannot be returned.

Return Shipping

Please pack the items securely and send them to:
SMART VENTURES GmbH, Eduard-Bodem-Gasse 5-7, A-6020 Innsbruck
We recommend using an insured shipping service to ensure the return arrives safely. You are responsible for the shipping costs of the return.

Refund

Upon receipt and inspection of the returned items, we will refund the purchase price. Please note that processing the refund may take a few days.

Exchange Conditions

Please ensure that the items are in their original condition with all tags and packaging intact. Please also inform us of the desired replacement item.

Exchange Shipping

After the exchange is approved, please send the items to:
SMART VENTURES GmbH, Eduard-Bodem-Gasse 5-7, A-6020 Innsbruck
You are responsible for the shipping costs of the exchange. Upon receipt and inspection of the returned items, we will send you the desired replacement item. Please note that processing may take a few days.

Exclusion of the Right of Withdrawal

Please note that the statutory right of withdrawal is excluded for certain items. These include:

Personalized Items:
Products that have been custom-made according to your specifications or are clearly tailored to your personal needs cannot be returned. This includes, for example, individually printed or engraved items.

Hygiene and Health Articles:
For hygiene or health reasons, returns are excluded if the seal has been removed after delivery. This also applies to products that, for hygiene reasons, can no longer be sold after delivery or have been inseparably mixed with other goods.

Note

All returns and exchanges must be made within the specified deadlines and according to the instructions above.

The return and exchange conditions apply in accordance with the applicable laws and regulations in Austria.